Medical Office Assistant - Senior
Health Services Administrative | Full time | Harrisonburg, VA
Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details.

The incumbent is responsible for providing general administrative support in the Clinical Practice Group (CPG) office.

  • Independently schedules and registers patients, takes payments and provides receipts.
  • Answers telephones, screens calls, confirms appointments, maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
  • Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
  • Completes daily attendance in scheduling system.
  • Posts clinic collected payments in online journal, verify collections against monies on hand, document discrepancies as needed according to cash collection policy.
  • Assists patients with prescriptions and forms, which includes making sure all necessary information is provided, and contact appropriate parties as necessary.
  • Obtains insurance authorizations and referrals as needed.
  • Checks in patients upon their arrival and verifies patient information; updates patient tracking, provides patient with medication list, assures accuracy and completeness of co-pays, charges and insurance information.
  • Checks out patients at their departure and schedule follow-up and specialty appointment as appropriate. Update, print, and provide after visit summary (AVS) to patient. Provides school / work excuses as appropriate.
  • Prepares documents for scanning as needed.
  • Abstracts health record data into EMR.
  • Other projects and/or assignments as directed.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED.
Experience: Two years of relevant experience required.
Customer service experience required.
Licensure: None.
Knowledge and skills: Basic knowledge of and experience utilizing a personal computer.
Basic word processing skills required.
Must have ability to learn and use telephone, facsimile and copy machine systems.

PHYSICAL DEMANDS

Busy medical office environment. The incumbent will be working in a office and patient examination room and is required to help move patients when needed and standing during portions of the physical examination. Physical activity may include the ability to lift/push/pull 20 - 50 pounds, and would involve standing for prolonged periods of time, as well as frequently bending/stooping and traveling. Physical hazards include potential exposure to body fluids and associated pathogens/infectious disease, as well as potential exposure to chemicals.


COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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Tina Rosson
Tina Rosson
Recruiter
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About University of Virginia Physicians Group (UPG)

Since 1979, UPG has been operating independently in support of UVA Health and UVA School of Medicine. We are an administratively supported group practice that operates as a collaborative UVA Health entity committed to supporting UVA Health physicians and providers at UVA Medical Center while improving the lives of patients with outstanding healthcare in a growing number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia.

About UPG
Working Here

Working Here

At UPG, you will be part of the expert team of health professionals who deliver world-class care within UVA Health. At UPG, our clinical and administrative teams are dedicated to delivering the best academic care directly to the people of Virginia. We are widely acclaimed for our services, research and quality of care that we deliver in stand-alone primary and specialty care centers and in UVA Health’s nationally acclaimed medical centers.

Quality Of Life

Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.